Support

All software support issues are handled via email:

First, please check our FAQs page for frequently asked questions

For an emergency, we offer phone-based technical support on a per incident basis. Each incident (that is, a single problem which takes one or more phone calls to solve) costs $35. To open an incident, you may call 310-820-5554 between 9am and 5pm Pacific Standard Time. Please have a credit card ready.